At Aliza Fashion, we are committed to providing high-quality products and a seamless shopping experience. However, we understand that sometimes you may need to return or exchange items. Please review our return and exchange policy below to ensure a smooth process.
General Return Guidelines
-
Ready-to-Wear Items:
- You can return ready-to-wear items within 7 days of receipt, provided they are unworn, unaltered, and in their original packaging with all tags intact.
- To initiate a return, please contact our customer service team at admin@alizasfashion.com or call us at +1 (404) 918-0313 with your order number and details.
-
Standard Stitched Items:
- Standard stitched items are returnable only if they are defective.
- Defects must be reported within 48 hours of delivery, accompanied by photographic proof of the defect.
- If approved, we will arrange a return or exchange of the defective item.
-
Custom or Semi-Custom Stitched Items:
- Due to their personalized nature, custom or semi-custom stitched items are considered final sale and are not eligible for return or refund, except in cases of manufacturing defects.
- Manufacturing defects must be reported within 48 hours of delivery with photographic evidence for verification.
-
Accessories:
- Accessories are non-returnable and non-refundable unless there is a manufacturing defect.
Return Process
-
Request a Return:
- To request a return, please email us at [Email/Contact Information] with your order number and reason for the return.
- Please include photographic evidence if applicable.
-
Approval:
- Once we receive your return request, our team will review the request and confirm whether the return is approved.
- Once approved, we will provide you with instructions on how to return the item.
-
Return Shipping:
-
For domestic orders: If your return is approved, we will provide a prepaid return shipping label.
-
For international orders: Return shipping costs will be the responsibility of the customer unless the return is due to a defect or error on our part.
Exchanges
- We offer exchanges on items that are eligible for return, subject to stock availability.
- If the desired exchange item is unavailable, you will have the option to choose another item of equal value or receive store credit.
Non-Returnable Items
- Items that are worn, washed, altered, or have tags removed.
-
Custom-made, semi-custom stitched, or tailored items.
-
Accessories (e.g., jewelry, scarves, handbags) are non-returnable unless defective.
-
Sale or discounted items are final sale and not eligible for return or exchange.
Refunds
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and will be credited back to your original method of payment.
- Shipping fees and any associated costs are non-refundable.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of receipt at [Email/Contact Information] with photos of the damage and your order details.
- We will offer a replacement or a refund, depending on the situation.
Contact Us
For any questions or concerns regarding returns or exchanges, please reach out to our customer service team at admin@alizasfashion.com or call us at +1 (404) 918-0313